An update to in-app statistics to give you more flexibility

You told us that you’d like the self-serve booking tool to give you more flexibility to fit your bookings around your personal life – especially as many of you have plans over the festive period. To do this, we’re changing the way in-app statistics work.

What’s changed?

Currently, statistics are based on your activity over the last 14-day period. This means every day within the last 14-day period has an effect on your statistics.

From Friday 15 December, these statistics will be based on the last 14 days you have chosen to work only, but over the last 28-day period.

Working flexibly means you choose to work as much or as little as you want. To reflect this, this update means your stats are based on when you work only. Whatever you want to do in your spare time – spend time with family, go travelling or study for exams – you’ll have even more flexibility.

If you choose to ride more than 14 days within a 28-day period, for example 20 days, your statistics will be based on the last 14 days that you decided to work.

If you choose to ride fewer than 14 days within a 28-day period, for example six days, your statistics will only be based on the days that you decided to work.

If you choose to work 0 days your stats won’t change. Your access to priority booking times is based on how your stats compared to other riders, so where you stand might change (either up or down) if other riders’ stats change.

Up to 12 super-peak sessions will still count towards your statistics, but it will now also be over the last 28 days – making it easier for you to maximise your super-peak participation statistic.

Finally, if you’re a fee per delivery rider and choose to work in a free login zone during our busiest times (19:00-21:00 on Fridays, Saturdays and Sundays), this will now count towards your super-peak participation statistic. This gives you more opportunity to keep up your super-peak statistic, helping you to get priority access to bookings if you want to do that.

We hope you find this update helpful, especially as we head into the festive period. Remember – you can continue to choose to work as much or as little as you want.