Working flexibly with Deliveroo means you choose exactly how you work. As outlined in your supplier agreement, this includes being able to choose to appoint other people to complete orders for you.
When you appoint a substitute it’s your responsibility to make sure that this person meets all of the requirements to work with Deliveroo, as set out in your supplier agreement. This includes checking the following information about your substitute:
They are over 18 years of age
They have the right to work in the UK
They are not subject to any unspent criminal convictions
They know how to perform deliveries safely and in accordance with applicable road safety, food safety and health and safety laws
Criminal record checks
We’re making criminal record checks easier than ever by introducing one quick form. We’ll also reimburse you for half the cost.
All you need to do is fill in the details of the person you want to be your substitute. We’ll send them information about the documents they need to provide, and a form they need to fill in.
Once the check is complete, we’ll automatically reimburse you for half the cost of the check. This will be included as an adjustment in your next invoice. Checks cost £27.50 through our provider, Onfido, so we’ll reimburse you £13.75.
If you’d rather use another provider you can still get reimbursed for half the cost. You’ll just need to send your receipt to us as an attachment using our contact form in the corner of this page, and we’ll reimburse you in your next invoice.
You can find out more about the process by heading to the FAQs in the app.