Substitution

Working flexibly with Deliveroo means you choose exactly how you work. As outlined in your supplier agreement, this includes being able to choose to appoint other people to complete orders for you.

Requirements

When you appoint a substitute it’s your responsibility to make sure that this person meets all of the requirements to work with Deliveroo, as set out in your supplier agreement. This includes checking the following information about your substitute:

They are over 18 years of age

They have the right to work in the UK

They are not subject to any unspent criminal convictions

They know how to perform deliveries safely and in accordance with applicable road safety, food safety and health and safety laws

Criminal record checks

We’re making criminal record checks easier than ever by introducing one quick form. We’ll also reimburse you for half the cost.

All you need to do is fill in the details of the person you want to be your substitute. We’ll send them information about the documents they need to provide, and a form they need to fill in.

Once the check is complete, we’ll automatically reimburse you for half the cost of the check. This will be included as an adjustment in your next invoice. Checks cost £27.50 through our provider, Onfido, so we’ll reimburse you £13.75.

If you’d rather use another provider you can still get reimbursed for half the cost. You’ll just need to send your receipt to [email protected] and we’ll reimburse you in your next invoice.

You can find out more about the process by heading to the FAQs in the app.

Watch this short video to find out more about working with a substitute.