Work in more zones with the new booking tool
Introducing a new feature for fee-per-delivery riders.
The self-serve booking tool for riders gives you the flexibility to log in to any zone that has availability, as well as the option to book and cancel sessions for when you want to work – right inside the app.
Watch the helpful how-to video and get all the details.
If you’re a rider on the old hourly payment model, click here for information relevant to you.
Browse other zones
Self-serve booking also lets you browse through all the zones in UK so you can quickly view and book sessions in other areas if you want to work elsewhere.
There will be two types of zones. As a fee-per-delivery rider, you can work all zone types. Anytime you’re working, you’ll still be paid on a fee-per-delivery basis.
Free login zone
In these zones fee-per-delivery riders can log in at any time during opening hours without any no need to book. Free login zones are only available to fee-per-delivery riders. If you want to work in a free login zone, just travel to that zone, go online and start working – it’s that simple.
In these zones you can book, cancel or freely log in whenever there’s availability. If you want to work in a Booking zone, you can book and cancel sessions in the app – giving you the freedom to fit work around your life.
Benefits of new system
For Booking zones, our new system can accurately predict customer demand and the number of riders required in any given place and at any given time.
This means there are never too few riders to deliver a great service or so many that your earnings suffer.
How booking works
Sessions become available in booking zones one week in advance and are released in the app every Monday at 17.00.
Example: Sessions released for booking on Monday 2 October would cover the week beginning Monday 9 October.
It’s also possible to gain priority access at 11:00 and 15:00. Priority access to booking is available to riders who provide the most consistent, quality service in each city.
This is determined based on a number of factors, including:
- Attendance – Percentage of booked sessions you’ve attended
- Super-peak participation – The number of sessions you’ve worked during the busiest periods (19:00–21:00 Friday, Saturday and Sunday)
- Late Cancellation – The number of sessions cancelled on less than 24 hours’ notice.
You’ll see your numbers for these statistics in the app. They change each week based on how you’ve chosen to work and how your statistics compare to other riders in your area.
On Sunday mornings, the statistics are locked and you’ll receive a push notification with your release time for the next day.
Maximum bookable hours
To protect earnings and provide fair access to all riders, each rider ID can be used to book a maximum of 55 sessions every Monday. This limit applies to the rider ID – so captures you and any substitutes using your ID. At midnight, this temporary limit is then lifted. The total amount of sessions available for booking is determined by how busy we anticipate being with orders – this is to make sure there are always the right number of riders on the road.
Other new features
Going on holiday or have a change of plans? No problem, to cancel a booking go to the My Bookings screen, tap Change next to the relevant booking and turn off the switch on the pop-up modal. You can cancel a booking at any time.
By tapping Request Weekly for a session, you automatically request to book the same session on that day/time for the weeks ahead. However, as order volumes change week on week, bookings aren’t guaranteed so you’ll find out if your ongoing request is confirmed each Monday when new sessions are released.
Once a booking is confirmed, you see a green Booked tag in the My Bookings section of the app. If you don’t attend a booking, the system assumes this time no longer works for you and your recurring weekly request for that session will be cancelled.
If you want to book a specific session but none are available for your preferred zone, tap the Notify button to receive a push notification if that session becomes available. Notifications are sent at 11:00, 15:00 and 18:00 each day.
If you’d rather not be notified, you can also check back throughout the week to pick up extra sessions as they become available. Alternatively, you may decide to free login or book in another zone which has availability.