Keep safe on the road

Your safety is our priority, so we’ve recently stepped up our measures – including introducing an in-app safety reporting feature and safety contact line – to help protect you from becoming a victim of crime.

Remember, if you ever have any safety concerns while working with us, please follow these steps:

If you are worried about your safety on an order speak to us. If you ever have concerns about completing an order due to safety considerations, please move to a safe location out of any immediate danger and contact rider support on +44 203 699 9977 to be unassigned. This will not affect how you work with us in the future.

If you have concerns about an area do not work there. If you do not feel safe delivering to a certain area you do not need to deliver there. Your safety is our priority and you can choose to work in any area across the UK.

Report your concerns to the police. Remember to call 999 if your bike is stolen, if you are threatened/attacked or you witness a crime. Call 101 if the crime has taken place but no suspects are present. You can also report online at

Tell us your concerns and help us take action. You can report any concerns and help us to better identify the areas where you do not feel safe via our contact line [email protected] or through the in-app safety reporting function. We want to gather data on crime trends so that we can share it with the police to ask them to take action.

Please also take note of guidance issued by the Met Police, to help you stay safe on the road and report crime to the police.