Your responsibility when working with substitutes

As a rider with Deliveroo you work flexibly, choosing where, when and how you work with us. One element of the flexibility that you value is the freedom to appoint a substitute. Many riders choose to do this in periods when they themselves will not be available to work, during holiday periods for example, or before exams for many students, or where a fellow courier wants to try out working with Deliveroo.

When you appoint a substitute it’s your responsibility to make sure that this person meets all of the requirements to work with Deliveroo, as set out in your supplier agreement. This includes checking the following information about your substitute:

  • They are over 18 years of age
  • They have the right to work in the UK
  • Scooter drivers hold valid vehicle insurance
  • They are not subject to any unspent criminal convictions (if you are unsure, you can process a check at a discounted price. Find more details here)
  • They have not previously had a supplier agreement with Deliveroo terminated due to material breach of its terms

Your responsibilities are clearly set out in this video.

Failing to carry out Right to Work checks can be considered a criminal offence with sanctions of up to five years of imprisonment and a fine up to £20,000.

Please remember that you are responsible for your substitute and ensuring that they know how to perform deliveries safely and in accordance with applicable road safety, food safety and health and safety laws you can point them to the videos available on the rider information website.

The rider information site – roocommunity.com – includes all onboarding and safety information available to all riders working with Deliveroo particularly:

  • Safety kit requirements
  • Food handling requirements

Please remember, working with a substitute is an important responsibility and failing to comply with these requirements may carry criminal sanctions.

Deliveroo has a zero tolerance policy towards those who fail to meet their obligations in relation to any substitute engaged by them. If we are made aware of any riders working with substitutes who do not have the required authorisation to work, we will take immediate action and inform the relevant authorities.

If you have any questions, please do contact us through the rider website.