Long wait times? You can unassign yourself

‘Restaurant wait too long’ is the number one reason riders rate an order as ‘thumbs down’. And we agree – time spent waiting is time that you could be earning. Most orders run smoothly – but delays can happen. When these delays are too long, you can unassign yourself.

This feature includes:

Live updates
Live updates of when a delayed order is expected to be ready, helping you to decide whether or not you want to wait.

A timer showing how long you’ve been waiting so far (because sometimes five minutes can feel like forever!)

Wait time
The option to tell us how long you’ve been waiting.

The ability to reject the order in the app, straight away.

How it works?

You’ll see a ? icon in the top right-hand corner of the order screen. Select the ? icon and then ‘Restaurant wait too long‘.