Caring for your kit
The best way to keep your kit food-safe and looking fresh is to clean it regularly – as a bonus, it will also make your kit last longer!
It’s good practice to clean your equipment regularly – not only when spills happen. But if food spills while you’re delivering an order, it’s especially important you clean your kit thoroughly.
When cleaning your equipment you need to use food-safe chemicals and follow the manufacturer’s instructions. Always remember to keep cleaning chemicals away from food and drinks, and always wash your hands well after you clean your kit.
You can help stop spillages in the first place by packing orders carefully, and separating stacked orders from each other. If an order spills or is damaged in a way that you think may cause contamination, you should call Rider Support to let them know and they can organise for it to be remade.
Managing spills and keeping your kit clean is really important to prevent the risk of cross contamination. This is vital for customers who suffer from allergies – it could save their life.
Jackets are machine washable – just follow the instructions on the label. Machine wash at 30 degrees and hang dry.
If your waterproof jacket is working properly, water should bead off of the surface. If water starts to settle into the surface and the jacket looks damp then it may be time to re-proof using a reproofing agent like Nikwax or Fabsil. You can get get these with a 10% discount at Halfords using Portify!
You can clean your backpack and thermal bags by wiping them down with a damp cloth, or using food-safe cleaning products.
We’ll replace core kit items if they’re damaged or faulty. Just fill in this form to send us some pictures of the damage, and we’ll be in touch soon. Please note that replacements only apply to core kit.
For other kit items, you’ll need to purchase replacements – either from the Kit Store or from a supplier of your choice.
No – your supplier agreement requires you to use core kit items while you are riding.
You can read the most up to date info about core kit and the minimum safety requirements by searching the help centre. Just click the ? icon in the bottom corner of this page and search core kit.
If you’ve lost your kit or it has been stolen you’ll need to replace it. You can buy more kit from the Deliveroo Kit Store, or from a supplier of your choice. Remember that it should fit our minimum safety requirements.
You can change the delivery address of your kit by contacting DHL directly through the tracking email you received.
Search the help centre or get in touch with us.