Everything you need to know about delivery fees
The new, fairer distance-based fee structure is now live! For deliveries that mean you need to travel further, we’ll pay you more.
Download the latest version of the app to see this update.
Distance-based fees takes into account how far each order will take you, offering a different fee for every order and a fairer system, paying more for orders that take you further.
Take some time to read further about how this new distance-based fee structure works and what it means for you.
More than two thirds of riders in the UK have told us that you want to be paid more for longer distances, and we agree.
Every delivery you complete is different. Some are short and quick, while others are further away and take longer. And the money you earn for this work should reflect that.
This new fee system pays based on the distance and time that each delivery will take to complete.
You’ll now also see more details about every delivery. Before you accept, you will now see:
- The full journey, from your current location to the customer’s address
- The full fee (this will change for every delivery)
- The option to accept or reject the delivery
You can access more details about the fee – such as, if it includes a surge – by clicking on the total.
The calculation is based on a combination of the distance an order will travel, as well as the time we expect it may take to complete. This is calculated specific to your area – because the time it takes to travel 2km in London can be very different to how long it may take in Glasgow, for example. This distance calculation takes into account the full delivery:
Accepting the order + traveling to the restaurant + delivering to the customer
We suggest the route in app to help you find the customer. But it’s totally up to you which route you take – you’re the expert!
The fee for each delivery is calculated based on the distance as well as how long it is expected it will take you to complete the delivery safely. This fee will still stay the same if it takes longer than expected, however you are free to take your preferred route to complete the delivery.
The distance fee calculation takes into account how long we expect it will take to complete the full order (from acceptance, to collection at the restaurant, travel to the customer and completing the delivery). This is based on a zone level to make it accurate in your area.
As well as distance, there is time you spend on every order that isn’t traveling. This includes collecting the order from the restaurant, parking and finding the customer. The calculation for every order takes this time into account too.
From time to time there may be delays – but you should not be regularly kept waiting at restaurants. If a restaurant is making you wait too long, you can unassign from the delivery at any time in-app.
If two orders being prepared at the same restaurant are due to be delivered nearby one another, we’ll add them together in a ‘stack’.
Stacked deliveries save you time, and mean you only have to pick-up from a single restaurant.
For a stacked delivery your full delivery fee will be shown on the acceptance screen as normal.
Yes. You are completely free to choose which deliveries you want to complete and which you would rather reject. This has no impact on your statistics.
This only applies to fee per delivery riders – if you’re on the old hourly rate the ability to reject orders is not available.
You can continue to track your earnings through the invoice you receive each pay period – which shows how much you have made on each day you’ve worked.
You can also track your fees in-app. The in-app My Earnings tool lists all of the deliveries you have completed and the fee for each one.
Download the latest version of the rider app to ensure that you can see the newest tools, including the new acceptance screen and updated fee offers.
The delivery fee that you see before accepting an order is the full fee for completing that delivery.
This includes a fee for pick-up, a fee for drop-off and an additional fee which varies depending on the distance of the order. This breakdown of the fee gives you greater visibility of the minimum fee you can expect to be paid for every order. However, the full fee is paid when you complete the delivery that you accept.
You can choose to reject or unassign from any order you are offered, however this means that you decline the fee offered. It is not possible to be paid for the pick-up only fee only if you choose to be unassigned from the delivery before it is completed.