Delivering age-restricted products

Make yourself familiar with the information below to make sure you can:

  • Implement the Challenge 25 policy
  • Avoid selling age-restricted products to customers who are under 18
  • Avoid selling alcohol to customers who are under the influence of drugs or alcohol
  • Understand the consequences of selling age-restricted products to anyone under 18
  • Confidently ask for ID
  • Recognise the accepted forms of ID

It’s against the law to sell age-restricted products to anyone under the age of 18. It’s important to remember to check a customers age when delivering orders that contain age-restricted products as it is your responsibility to make sure that you don’t deliver age-restricted products to someone under 18.

When you pick up an order from the restaurant, check the receipt to make yourself aware if alcohol included and take steps to ensure that the customer you deliver to is over 18.

When you deliver an order containing alcohol, it’s important that you don’t hand over any alcohol to a customer who already appears to be drunk or under the influence of drugs.

You must not:

  1. Deliver the age-restricted products to the customer if you are suspicious that the ID produced is not genuine or if an ID could not be produced and you believe they look under the age of 25. When this happens call Rider Support and inform them – do not complete the order.
  2. Deliver alcohol to the customer if you believe they’re already drunk or under the influence of drugs
  3. Leave the age-restricted products anywhere except the delivery address, unless the customer does not provide proof that they are over 18 on request (in which case the alcohol should be disposed of responsibly)
  4. Hesitate to ask for ID

Challenge 25

  1. When you’re offered the order you’ll be shown whether it contains age-restricted products.
  2. When you arrive at the customer tap Check age and the app will ask you if they look over 25.
    • If they look over 25 you can give them the order and mark it as delivered.
    • If they look 25 or younger, or you’re not sure how old they are, follow the next steps:
      • Ask the customer for ID to check they are over 18.
      • Look at the ID Card and look at the person offering the ID Card to verify that it is the same person.
      • Confirm it is a valid and acceptable form of ID.

These are:

  • Passport
  • European Union photocard driving licence
  • Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram
  • National identity card issued by a European Union member state (other than the United Kingdom), Norway, Iceland, Liechtenstein or Switzerland

  1. Confirm the photograph on the card looks like the person offering the card.
  2. Check the expiry date of the document to ensure it is still valid
  3. Enter the customer’s date of birth and tap Confirm age – the app will tell you whether the customer is over 18.
    • If the customer is over 18 you can give them the order and mark it as delivered.
    • If the customer is under 18 or the customer doesn’t have ID, you can remove the age-restricted items (e.g. alcohol) but leave the rest of the order. For the age-restricted products, please dispose of these responsibly. You don’t need to return them to the restaurant and you will still be paid the full delivery fee.

If you can’t deliver part of the order because the customer doesn’t have ID, is too young, or is under the influence of drugs or alcohol we’ll contact them directly.

What it looks like in-app: