Delivering alcohol

Make yourself familiar with the information below to ensure that you can:

  • Implement the Challenge 25 policy
  • Avoid selling alcohol to customers who are under 18
  • Understand the consequences of selling alcohol to anyone under 18
  • Confidently ask for ID
  • Recognise the accepted forms of ID

It is against the law to sell alcohol to anyone under the age of 18. It is important to remember to check a customers age when delivering orders that contain alcohol as it is your responsibility to ensure that you do not deliver alcohol to a person who is under 18.

When you pick up an order from the restaurant, check the receipt to make yourself aware if alcohol included and take steps to ensure that the customer you deliver to is over 18. These include:


Challenge 25

  1. When you’re offered the order you’ll be shown whether it contains age-restricted items.
  2. When you arrive at the customer tap Check age and the app will ask you if they look over 25.
    • If they look over 25 you can give them the order and mark it as delivered.
    • If they look 25 or younger, or you’re not sure how old they are, follow the next steps:
  3. Ask the customer for ID to check they are over 18.
  4. Look at the ID Card and look at the person offering the ID Card to verify that it is the same person.
  5. Confirm it is a valid and acceptable form of ID.

These are:

  • Passport
  • European Union photocard driving licence
  • Ministry of Defence Form 90 (Defence Identity Card)
  • Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram
  • National identity card issued by a European Union member state (other than the United Kingdom), Norway, Iceland, Liechtenstein or Switzerland
  • Biometric Immigration Document.


  1. Confirm the photograph on the card looks like the person offering the card.
  2. Check the expiry date of the document to ensure it is still valid
  3. Enter the customer’s date of birth and tap Confirm age – the app will tell you whether the customer is over 18.
    • If the customer is over 18 you can give them the order and mark it as delivered.
    • If the customer is under 18 or the customer doesn’t have ID, you can remove the age-restricted items (e.g. alcohol) but leave the rest of the order. For the age-restricted items, please dispose of this responsibly. You don’t need to return it to the restaurant and you will still be paid the full delivery fee.

If you can’t deliver part of the order because the customer doesn’t have ID or if too young, we’ll contact them directly.


You must not:

  1. Deliver the alcohol to the customer if you are suspicious that the ID produced is not genuine or if an ID could not be produced and you believe they look under the age of 25. When this happens call Rider Support and inform them – do not complete the order.
  2. Leave the alcohol anywhere except the delivery address.
  3. Hesitate to ask for ID