Make yourself familiar with the information below to ensure that you can:
- Implement the Challenge 25 policy
- Avoid selling alcohol to customers who are under 18
- Understand the consequences of selling alcohol to anyone under 18
- Confidently ask for ID
- Recognise the accepted forms of ID
It is against the law to sell alcohol to anyone under the age of 18. It is important to remember to check a customers age when delivering orders that contain alcohol as it is your responsibility to ensure that you do not deliver alcohol to a person who is under 18.
When you pick up an order from the restaurant, check the receipt to make yourself aware if alcohol included and take steps to ensure that the customer you deliver to is over 18. These include:
- When you’re offered the order you’ll be shown whether it contains age-restricted items.
- When you arrive at the customer tap Check age and the app will ask you if they look over 25.
- If they look over 25 you can give them the order and mark it as delivered.
- If they look 25 or younger, or you’re not sure how old they are, follow the next steps:
- Ask the customer for ID to check they are over 18.
- Look at the ID Card and look at the person offering the ID Card to verify that it is the same person.
- Confirm it is a valid and acceptable form of ID.
- European Union photocard driving licence
- Ministry of Defence Form 90 (Defence Identity Card)
- Photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram
- National identity card issued by a European Union member state (other than the United Kingdom), Norway, Iceland, Liechtenstein or Switzerland
- Biometric Immigration Document.
< If you can’t deliver part of the order because the customer doesn’t have ID or if too young, we’ll contact them directly.
You must not:
If you can’t deliver part of the order because the customer doesn’t have ID or if too young, we’ll contact them directly.