Applicant FAQs

We're proud to offer flexible, well-paid work for thousands of riders across the country - below you'll find tips to help you get started riding with us.

To ride with Deliveroo you’ll need:

  • Proof of your right to work in the UK as self-employed
  • A smartphone – iPhone (iOS 10 and above) or Android (4.4 and above)
  • Your own vehicle (bicycle, scooter, or car) with the necessary safety equipment

You must also:

  • Be over 18
  • Have no unspent criminal convictions

Cars and scooters will also need food delivery insurance on top of regular motor insurance.

How much will I get paid?

Riders with Deliveroo work on a fee per delivery model, meaning you get paid for each delivery you make. The exact delivery fee varies per order and includes a variable distance fee. For more info about this, get in touch with our support team.

When will I be paid?

We process fees weekly.

What kit do I need?

All riders need to have core kit that meets our minimum safety standards. Below you’ll find your kit laid out based on vehicle:

Bicycles Scooters Cars
  • Reflective jacket
  • Phone mount
  • Small thermal bag
  • Insulated backpack
  • Phone mount
  • Reflective jacket
  • Small thermal bag
  • Insulated backpack
  • Phone mount
  • Two thermal bags, one of which should be minimum 36cm x 36cm x 43cm
  • Phone mount

 

You can purchase kit from the Deliveroo Kit Store – we’re currently running a special offer where core kit items are free. You can order these during your onboarding session or you’re welcome to purchase kit from a supplier of your choice. If you want use your own kit, please bring it along to your onboarding session so we can make sure it meets our minimum safety standards.

What are the minimum safety requirements?

Reflective jackets should be bright with incorporated retroreflective material, or separate retroreflective elements e.g. armbands or sleeves, to outline shape of and movement of body.

Thermal bags should be foil-lined, clean and hygienic with at least 1cm of insulating material to keep food warm as you deliver and be sealed with a zip. This bag must be at least 35cm x 26cm x 35cm.

Backpacks/Cargo boxes should be durable, foil­-lined, clean and hygienic with at least 1cm of insulating material with a secure closing mechanism. The external reflective elements should ensure that it is visible to all road users at all times when on the road. Food cargo boxes and backpacks must have minimal internal dimensions of 36cm x 36cm x 43cm.

Phone mount has to attach to your vehicle and provide an ideal viewing angle gripping the phone firmly.

 

What documents do I need?

All applicants need to be able to provide:

  • Proof of your right to work in the UK as self-employed
  • A recent proof of your address

Applicants to ride with a car or scooter also need to provide:

  • UK/EEA driving licence (or provisional licence and CBT for scooters)
  • Proof of food delivery insurance

What documents show my right to work in the UK?

  • UK/EEA Passport
  • EEA ID card (plus additional photo ID)
  • Non-EEA Passport, with valid visa (including immigration status) or Biometric Residence Permit
  • UK Birth/Adoption Certificate with National Insurance number

You can view a more detailed list of acceptable documents on our documents help page here.

What can I use as proof of address?

We find most riders are able to use one of the following as their proof of address:

  • A bank or credit card statement (this can be requested by calling or visiting your bank)
  • An original utility bill (excluding mobile phone)
  • A letter from the government (including HMRC or DWP)

All letters must show your full address and should to be recent (mostly within the last 3 months). You can also use your driving licence, as long as it matches your current address. You can read more about this on our documents help page.

What insurance do I need?

All scooter and car riders need to have insurance to cover use for hire and reward – this is on top of your regular vehicle insurance. We’ll need to see proof of your insurance before you start riding with us.

Your insurance should clearly state food delivery insurance or carriage of goods for hire and reward under the limitations of use.

We find many riders get insurance from the following providers, though of course you’re welcome to use any provider you like:

Zego provide pay as you go food delivery insurance. This is integrated with the Deliveroo rider app so you only pay for the insurance while you’re logged in. You can sign up for Zego if you’re over 21 years old (or over 25 years old for cars). You can read more info at https://www.zego.com, or call them on 020 3308 9800.

MCE provide annual food delivery insurance. You can read more at https://www.mceinsurance.com, or contact them on 019 3335 1361.

When uploading your documents, the correct page that proves your food insurance is the certificate of insurance, or a cover letter for some companies. This page must contain a section stating the limitations as to use.

What does Deliveroo’s free rider insurance cover?

Every rider with Deliveroo is protected with personal accident and income protection insurance, completely free. This provides cover for injuries and protects you against the financial costs in the unfortunate event of an accident.

Cyclists are also covered by public liability insurance while working – and scooter and car riders are covered when they’re ‘off-vehicle’, for example, when walking to pick up and deliver orders. This protects you against claims made against you by other people, for their personal injury or property damage, as a result of an accident while riding.

You can view more information about this insurance cover, including policy terms and conditions, and excess fee details here.

Note: scooter and car riders will still need to have third-party liability insurance for their vehicle, as well as food delivery insurance.

Why can’t I book an onboarding session?

If you’re trying to book a session and there aren’t any available, this means all of our sessions are currently full.

We’ll be in touch when more slots become available, or you can check back regularly to see if more have been released. There’s no need to re-apply, as we’ve already received your application.

What should I expect at my onboarding session?

Onboarding sessions are an hour long and need to be booked in advance. At an onboarding session you’ll meet with the Operations Representative in your area, who’ll run you through everything you need to get set up.

At your session, we’ll go through all of your documents, so please make sure you bring everything with you. (If you’re missing anything, you’ll need to book another session to come back.)

You’ll also have the opportunity to ask your Operations Rep any questions you have, and order kit if you haven’t got your own.

You can download the rider app by visiting https://rider.deliveroo.co.uk/app on your phone.

If you’re having trouble downloading the app, check that your security settings will allow you to install it:

iPhone Go to ‘Settings’, ‘General’, ‘Device Management’ and trust Roofoods Ltd.
Android Go to ‘Settings’, ‘Security’, then allow installation of apps from Unknown Sources.

To log in to the app

  • Click ‘Login with phone number’.
  • Select ‘Request PIN’ and enter your mobile number (the area code will already be filled in for you).
  • You will be sent a text from DeliverooRS with a verification code.
  • Enter the verification code by selecting ‘Login with phone number’ and ‘Enter PIN’.

Remember: You won’t be able to log in to the app until all checks are complete – we’ll send you an email when this is done.

My checks are complete but I’m seeing an error message

When requesting a PIN, make sure you’re using the mobile number registered with us. If you change your number please contact Rider Support.

You should also make sure you’re entering the number correctly – remember, the app will already fill your area code, so you shouldn’t add this.

Once you’ve checked all of this, try reinstalling the rider app by visiting https://rider.deliveroo.co.uk/app on your phone.

If you still can’t log in, please get in touch with Rider Support.